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Dr. C Bacsu
Urology
1641 Hillside Ave #130 Victoria, BC V8T 5G1
Our office has a cancellation policy. Appointments cancelled with less than two business days’ notice, as well as missed in-clinic, video, or telephone appointments without notification, are subject to a $75 fee . We must be notified by phone at 778-433-6620. This fee must be paid before another appointment can be scheduled. Exceptions may be made in cases of extenuating circumstances.
Appointment Cancelation Policy
Cystoscopy clinic appointments cancelled with less than two business days’ notice, or missed without notice, will be subject to a $100 fee. To avoid this charge, please notify us by phone at 778-433-6620 at least two business days prior to your scheduled appointment. The cancellation fee must be paid in full before another appointment can be scheduled. Exceptions may be considered in cases of extenuating circumstances.
Cystoscopy Clinic Cancelalation policy
If you are more than 15 minutes late for your appointment, we may need to reschedule it to another day. This policy helps ensure timely service for patients who arrive on time.
Late Appointments
Most urological procedures and services are covered by the Medical Services Plan (MSP) of British Columbia. If you do not have MSP coverage, you will be responsible for the costs out of pocket. These costs may be eligible for reimbursement through your private insurance; however, our office does not facilitate direct billing to private insurance providers.
MSP Coverage
To help ensure accurate and timely communication with your healthcare team, we may use dictation software (Dragon) and AI-based transcription tools (Empathia). If you have questions or would prefer these tools not be used for your care, please let us know.
Technology
A strong patient–physician relationship is founded on mutual respect. All patients, physicians, nurses, and office staff have the right to a safe and respectful clinic environment. Verbal or physical threats, abusive language or behaviour, harassment, and aggressive conduct will not be tolerated. Individuals who violate this policy will be asked to leave. In severe or repeated cases, this may result in termination of the patient–physician relationship, in accordance with CPSBC Practice Standards.
Zero Tolerance Policy
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