Missed Appointments​

Our office has a cancellation policy. Appointments cancelled with less than two business days’ notice, as well as missed in-clinic, video, or telephone appointments without notification, are subject to a $75 . We must be notified  by phone: 778-433-6620. This fee must be paid before another appointment can be scheduled. Exceptions may be made in cases of extenuating circumstances.

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Late Appointments​

If you are more than 15 minutes late for your appointment, we may need to reschedule it to another day. This policy helps ensure timely service for patients who arrive on time.

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MSP Coverage​

Most urological procedures and services are covered by the Medical Services Plan (MSP) of British Columbia. If you do not have MSP coverage, you will be responsible for the cost, either out-of-pocket or through your private insurance.

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Technology

​To help ensure accurate and timely communication with your healthcare team, we may use dictation software (Dragon) and AI-based transcription tools (Empathia). If you have questions or would prefer these tools not be used for your care, please let us know.

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Zero Tolerance Policy​​

A strong patient–physician relationship is founded on mutual respect. All patients, physicians, nurses, and office staff have the right to a safe and respectful clinic environment. Verbal or physical threats, abusive language or behaviour, harassment, and aggressive conduct will not be tolerated. Individuals who violate this policy will be asked to leave. In severe or repeated cases, this may result in termination of the patient–physician relationship, in accordance with CPSBC Practice Standards.